Common questions

You don’t need a password. Enter your mobile number and we send you a 6-digit code on WhatsApp. Only the newest code works — if you asked twice, use the latest one.

No WhatsApp on this number? In India, tap Send me a code by SMS. Outside India, an email option appears on the code screen if the WhatsApp code does not arrive.

Go to Book a new visit: choose the visit, then a day and time (only open days are shown), then check and pay.

To move it, open the visit in Your visits and tap Reschedule. You can move each visit once, free, up to 12 hours before it.

Online consultations are on Zoom. Open the visit in Your visits — the Join button appears there before it starts, and at the top of every page.

These are the blood markers the doctors need for a consultation. Don’t have recent reports? Show this list at any lab.

• Anti Nuclear Antibody (ANA) by IFA (HEP-2)
• Calcium
• Complete Blood Count (CBC)
• Erythrocyte Sedimentation Rate (ESR)
• Ferritin
• HbA1c (Glycosylated Haemoglobin)
• High Sensitivity C-Reactive Protein (Hs-CRP)
• Homocysteine
• Insulin Fasting
• Iron Studies
• Kidney Function Test (KFT)
• Lipid Profile
• Liver Function Test (LFT)
• PTH
• Thyroid Profile Total
• Urine Routine & Microscopic Examination
• Vitamin B12 / Cyanocobalamin
• Vitamin D 25 Hydroxy

Or book them with us: Book a blood test (inside India only).

Go to Reports. Take a photo opens your camera — one photo per page. Choose files picks several photos or PDFs at once. Choose what it is, then tap Send.

Go to Supplements. What the doctor prescribed is listed first, under “In your prescription” — tap Add. Everything else is in All supplements. Your Cart is at the top of every page.

Open My orders — every order shows its stage, from payment through packing to delivery.

Inside the Mumbai region a Porter or Wefast rider brings it, and you pay the rider when it arrives. Anywhere else in India it goes by prepaid courier, and the tracking link appears on the order once it ships.

Prescriptions: View or Download each one. Invoices are in Profile → Invoices.

Tap Change or add a profile at the top of the page (or Profile → Family) and add them. Each person keeps their own appointments, reports and invoices, and you switch between them there.

Your name and phone number are part of your clinic record, so they can’t be changed from the app. Tell us what it should be and we’ll correct it — it updates everywhere at once.

Records from before you created this account aren’t linked automatically. Send us the name and number you used at the clinic and we’ll connect your history to this account.