Common questions

I can’t sign in

There is no password to remember. Enter your mobile number and we text you a 6-digit code. The code works for 10 minutes, and only the newest one will work — if you asked twice, use the code from the most recent message.

Nothing arriving? Tap Resend the code on the code screen, and check the number shown there is really yours.

Which blood tests do I need?

These are the blood markers the doctors need for consultation. Don’t have recent reports? Show this list at any lab and they’ll know what to run.

• Anti Nuclear Antibody (ANA) by IFA (HEP-2)
• Calcium
• Complete Blood Count (CBC)
• Erythrocyte Sedimentation Rate (ESR)
• Ferritin
• HbA1c (Glycosylated Haemoglobin)
• High Sensitivity C-Reactive Protein (Hs-CRP)
• Homocysteine
• Insulin Fasting
• Iron Studies
• Kidney Function Test (KFT)
• Lipid Profile
• Liver Function Test (LFT)
• PTH
• Thyroid Profile Total
• Urine Routine & Microscopic Examination
• Vitamin B12 / Cyanocobalamin
• Vitamin D 25 Hydroxy

Or book the tests directly here. Works only inside India.

Once you have them, upload the lab’s PDF report from Profile → My reports & documents.

I need to reschedule my appointment

You can reschedule an appointment once — open it from My appointments and choose a new time.

Where is my order?

Open My orders — every order shows its current stage, from payment through packing to delivery.

Inside the Mumbai region we pack your order and arrange a Porter or Wefast rider to bring it to you, usually the same or next working day; you pay the rider directly when it arrives. Anywhere else in India it goes by prepaid courier, and the tracking link appears on the order once it ships.

Someone else in my family sees the doctor on this number

They can have their own account on the same number. Open Profile and choose Add a family member. Each person keeps entirely separate appointments, reports and invoices, and you switch between them from that same page.

My name or phone number is wrong

Your name and phone number are part of your clinic record, so they can’t be changed from the app. Tell us what it should be and we’ll correct it — it updates everywhere at once.

My older visits and reports aren’t showing

Records from before you created this account aren’t linked automatically. Send us the name and number you used at the clinic and we’ll connect your history to this account.