Terms of Service

Last updated: 28 September 2026

1. About these terms

These terms govern your use of the Cure4Pain patient portal, appointment booking and online supplement store (the “Service”). Cure4Pain (“we”, “us”) is a clinic based in Mumbai, India. By using the Service you agree to these terms, including the informed consent in section 9, and to our Privacy Policy. When you first use the patient portal, you are asked once to confirm this by pressing “I agree”. If you do not agree, please do not use the Service.

2. Your account

• Patients in India sign in with a code sent to their mobile number; patients outside India sign in with a code sent to their email address.
• Family members may each have their own account on the same mobile number. A parent or guardian books appointments and manages the account for a patient under 18.
• Keep your phone and email secure: anyone who can receive your sign-in codes can use your account. Tell us at once if you think someone else has used it.
• Your name and mobile number are part of your clinic record; to change them, ask the clinic.

3. Using the Service

You agree to use the Service only lawfully and for your own care or the care of a family member you manage. You will not:

• try to access any part of the Service, or anyone else’s account or records, without authorisation;
• interfere with the Service or send malicious software through it;
• give false information or impersonate another person;
• copy, scrape or systematically extract data from the Service;
• use the Service to harass or harm anyone.

4. Orders and payment

• The supplement store serves addresses in India. Prices are shown in Indian rupees and include GST.
• Store orders are paid online at checkout through Razorpay. An order that is not paid within 3 days is cancelled automatically.
• We may refuse or cancel an order, for example if an item is out of stock or a price is shown in error. If we cancel an order you have paid for, we refund you in full.
• We do not see or store your card or bank details; the payment provider handles them.

5. Delivery and pickup

• Pickup from the clinic is free.
• Mumbai region (Mumbai, Navi Mumbai, Thane, Mira–Bhayandar, Vasai–Virar): we pack your order, usually the same or next working day; then either we arrange a Porter or Wefast rider to bring it to you, or you book a Porter or Wefast pickup from the clinic. Either way you pay the rider directly; we charge you nothing for delivery.
• Elsewhere in India: sent by prepaid courier. The exact charge is shown at checkout before you pay.
• Delivery times are estimates, not guarantees.

6. Returns and refunds on store orders

All sales are final. Our supplements are custom-formulated, so we do not accept returns or give refunds once an order is paid. If you placed an order by mistake, message us on WhatsApp straight away — we can only help before it is packed. If an item arrives damaged or is not what you ordered, message us on WhatsApp with a photo within 48 hours of delivery and we will put it right.

7. Appointments

• Where an appointment has a fee, it is paid at the time of booking. Payments once made are non-refundable.
• You can reschedule an appointment you booked online once, free of charge, up to 12 hours before your booked time, from your portal. The amount you paid carries over to the new time.
• Appointments cannot be cancelled online. If you cannot attend, message us on WhatsApp.
• Online consultations take place on Zoom. The join link appears in your portal and in your reminders.
• Patients outside India pay for appointments in US dollars through PayPal. Appointment times are shown in India Standard Time (IST).

8. Medical disclaimer

The Service supports care directed by your treating doctor. It is not a substitute for a consultation, diagnosis or treatment. The supplements in our store support a treatment plan prescribed by your doctor; do not start, change or stop any supplement or medicine without consulting your doctor. In an emergency, go to the nearest hospital.

9. Informed consent

Informed consent for Vitamin D therapy and complementary natural diet & nutritional medicine for autoimmune, inflammatory and lifestyle diseases.

I have sought nutritional/medical care from Dr. Chintan Dalal and Dr. Krushal Pabari for my autoimmune, inflammatory and lifestyle disease(s). I have chosen to do so of my own free will.

I am aware that nutritional medicine refers to a system that uses vitamins, minerals, enzymes and herbs, along with gut therapy, to detoxify.

I realise that this integrated approach to medical therapy may not be as rapid as pharmaceuticals or surgical treatment, and that it may require more commitment and effort from me than the simple administration of a symptomatic medication for each complaint. I have been informed and am aware that it is up to me to follow the recommended treatment programme faithfully if I am to attain the maximum possible benefits.

I understand that in this system, Vitamin D therapy is used to treat autoimmune, inflammatory and lifestyle disorders by doctors worldwide trained under Prof. Dr. Cicero Coimbra from Brazil.

They have adequately explained this method of treatment to me through videos, brochures, links to published case studies, and direct or online conversations with their team of doctors.

Further, I have been specifically informed that:

• Vitamin D will have to be taken regularly in doses higher than what is generally advised for prevention, to get the blood levels near the upper limit of sufficiency, i.e. 100 ng/ml or above.
• Vitamin D toxicity is not seen despite vitamin D levels being above 100 ng/ml, provided hypercalcemia (higher than normal blood levels of ionised calcium) can be prevented.
• Vitamin D therapy will be monitored based on PTH (intact) and ionised blood calcium levels, done periodically.
• The requirement of vitamin D is higher for those who are obese or dark-skinned.
• Many individuals with multiple autoimmune conditions need more vitamin D due to higher vitamin D resistance. Vitamin D levels here can go above 150 ng/ml, as more vitamin D is needed for its immune-modulating action. Calcium monitoring will be done periodically to prevent hypercalcemia.
• I have been told to stop all calcium supplements while on this protocol, to prevent calcium overload and toxicity. I am aware that I have to be on a calcium-limited diet (based on my blood levels), and I take responsibility to do as advised.
• This will be a long-term treatment to maintain the benefits, and the dose will be changed based on my response. The therapy is personalised and needs fine-tuning to suit my requirements.
• It is my responsibility to maintain contact with the doctor/team as advised. If I fail to do so, the consequences are my responsibility.
• The benefits of this therapy are much greater if I follow a healthy lifestyle (no smoking, daily moderate exercise and emotional balance). I am aware that stress can aggravate or bring on my symptoms.
• I understand that I may stop this treatment at any time after informing the clinic of my decision.
• I have read this entire consent form in detail and been informed of the various aspects of this approach to the therapy and treatment of my chronic conditions.
• I have been informed that this form of therapy and treatment is not a replacement for acute or emergency medical intervention, and that this clinic does not attend emergency calls or give treatment advice in medical emergencies. I have been told to reach out to local physicians for medical emergencies and acute disorders.
• While I understand that no warranties have been made to me, I wish to undergo this treatment.
• I acknowledge that I have had the opportunity to ask my physician any questions about the proposed therapy, and all of my questions have been answered to my full satisfaction.

I hereby give consent to undergo this treatment for my autoimmune, inflammatory and lifestyle condition(s), with vitamin D and other nutritional supplements.

By pressing I agree on the patient portal, I confirm that I have read and understood the above. If I am accepting for a family member or a patient under 18, I confirm that I am authorised to do so.

10. Intellectual property

The Service, including its content, branding, design and software, belongs to us or our licensors. You may not copy, distribute or create derivative works from it without our written permission.

11. Availability

We work to keep the Service available and accurate, but it is provided “as is”, and we do not promise that it will always be uninterrupted or free of errors.

12. Limitation of liability

To the extent permitted by law, our total liability for any claim arising from your use of the Service is limited to the amount you paid for the order or appointment concerned, and we are not liable for indirect or consequential loss. Nothing in these terms limits any liability that cannot be limited under Indian law.

13. Indemnity

You agree to compensate us for any claims, losses or costs arising from your breach of these terms or your misuse of the Service.

14. Suspending or closing an account

We may suspend or close access to the Service if it is misused or these terms are broken. You may ask us to remove your portal account at any time; our Privacy Policy explains what is removed and which records the clinic keeps.

15. Governing law

These terms are governed by the laws of India, and the courts at Mumbai have exclusive jurisdiction over any dispute.

16. Changes to these terms

We may revise these terms. The revised terms apply from the date shown at the top of this page; we will tell you about material changes through the portal or your contact details on record.

17. Contact

For any question about these terms, contact the clinic.